STUDENT HELP DESK
Average Response Time: < 2 Hours
We're here to help you succeed
Have an issue with payments, email verification, or a feature suggestion? Email our team directly and a real human will reply promptly.
Payments & Credits
Payment debited but credits not reflected, double charge, or billing questions. Please mention in your message:
- Email address associated with your account
- Razorpay Payment ID (from your receipt)
- Transaction date and pack purchased
Account & Access
Trouble signing in, verification link didn't arrive, password reset, or personal data deletion requests.
- Write from the email address registered on your account
- Describe the browser and device you are using
- Include any error message displayed on screen
Feedback & Inquiries
Feature requests, reporting bugs, suggesting new handwriting styles, or university collaboration inquiries.
- Attach screenshots if reporting a layout glitch
- We love hearing new student ideas and requests!
- Direct contact: support@makeable.cloud
Need immediate answers?
Most common questions about credits, handwriting fonts, and lab file sandboxes are covered in our FAQ.